Support
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When customers show interest in our products, we will invite them to visit our company. According to customers' needs and the sample provided by them, we will make a proof using the customer-specified machine. If customers have no time for the visit, we will send the proof to them. Samples are free of charge, but the freight is paid by customers.
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When the ordered product is completed, we will invite the staff from the customer's company to inspect the machine and learn. We will send a specialized engineer to teach the staff about how to debug, how to conduct daily maintenance, etc. This process will continue until the staff knows how to operate the machine skillfully and this will generally last for a week. The date of delivery varies for different machines. Slitting and die cutting machines will be delivered within a month and the flexo printing machine is within 40 days. The delivery of resin printing machine is two months and that of offset printing machine is two and a half months.
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Our company has a powerful after-sales team. There are more than 30 commissioning personnel. After the machine has passed the inspection and is sent to the customer, our commissioning staff will go to assist in the installation and commissioning till the machine works normally. A one-year warranty starting from the delivery day is provided. If there are some small problems arising during use, we can solve them through the phone. If the problem is serious, we will immediately send our staff to repair, trying to minimize customer's loss.
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If the customer wants to add a function for the machine during the purchase process, our technical and production departments will examine the requirement. If the requirement is acceptable, we will conduct corresponding design and production. Staff from the customer's side will be invited to learn during the assembling process. We will also send workers to help them install.
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We are dedicated to building the brand of ZONTEM, so OEM service is not available.
ZONTEN, as a leading label printing machine manufacturer in China, offers label printing and converting solutions in addition to a complete lineup of label production equipment. Our label printing machinery and label converting machines are widely used for the production of daily chemical labels, wine labels, alcohol labels, beauty and personal care labels, food labels, flexible packaging, etc. With over two decades of experience in the label printing industry, we know how important innovations and new technologies are for label & narrow web printing. Therefore, we design and produce our own label printing machines, and continuously develop new functions to further improve machine's efficiency. What's more, we offer training for your production staff and our highly qualified after-sales service team is always ready to serve you. We are continually innovating and improving in order to reach and maintain the highest quality of service available for each customer, which is realized by keeping in touch with our international customers to share the latest label news and techniques. We pride ourselves on our excellent level of customer service, as well as our high quality printing machinery, die cutter, slitting machines, label inspection machine, etc., so whatever you need from us please get in touch.
